FAQ

GENERAL
Yes! We’re happy to build a size that works for you. Contact us with your dimensions and wood choice for a quote.
Yes. When adding the item to your cart, you may choose to add our standard finger-hole or “no hole” for DIY hardware.
Sorry, our small business works on very thin margins. We are not able to offer trade discounts at this time. We can offer discounts for volume if you are looking to put together a large order. Please contact us for details.
ORDERING
Finished wood thickness is 5/8” so the interior width and height is 1.25” less than exterior dimensions. The solid back with the integrated mounting cleat is 1/2” with a 3/4” cleat for a total interior depth of less 1.25”. for our Media and Storage cabinets with sliding doors, subtract another 3/4” for the doors, total is less 2” for back and doors combined. Contact us if you have questions
We always recommend that our clients make a simple mock-up in cardboard and tape in place to the wall. This will give you a very good idea of size and scale in your space
No yet! We’re hoping to build a retail space in the future, but for now, just a humble workshop. Sign up for our newsletter-- you’ll be the first to know about our new retail shop in the future.
We are happy to take returns for standard items that arrive back in good shape. If damage occurs during the trip back to us, we may need to deduct a portion of your refund for repair costs. Custom item sales are final.
Orders are built to order, but sometimes we do have returns, samples and seconds. Please contact us.
Yes! Here is a link to our samples.
If you are planning on purchasing 5 or more pieces, please contact us for a discount schedule.
No problem. Send us a note with your order number.

 

SHIPPING

 

Normally, we ship orders about 4 weeks from the date of purchase. Sometimes we ship a little early if we can and sometimes a bit longer. We’ll reach out to you if your order is taking longer than anticipated.
Yes! Please select this option when adding your product to the cart. The charge is per order. This service is limited to 3 items per order and will receive priority in our production line. 10 day shipment guarantee from the date of order.
Please visit our Etsy Shop for international orders. From this website, we only offer free shipping to the lower 48 contiguous United States. We also ship to Alaska and Hawaii.
Yes-- when your order ships, an automated note will be sent complete with tracking info.
Any damage to your delivery must be noted BEFORE accepted from the delivery service. If damage is reported with the delivery service, insurance can be claimed. Please be sure to inspect your delivery carefully before accepting. If you have found damage inside the package, contact us for repair tips.
Most lost shipments are found eventually. Double check with your carrier, neighbors and receiving departments. Contact us if your order is truly lost, but once the tracking info posts as “delivered”, there is very little we can do other than initiate an investigation with the delivery service (which we will happily do).
No problem. Contact us with your delivery needs and we’ll schedule accordingly.

 

CONSTRUCTION/FINISH/CARE

 

Yes! If you’d like to add a stain or paint yourself, leave us a note at checkout.
Sorry, we do not paint or stain here. We can ship unfinished if necessary. Leave a note at checkout if you prefer your furniture unfinished and paint-ready.
We use pure Tung oil thinned with citrus solvent on all our pieces. It is VOC free and very durable.
We use only 100% VOC free and food-grade finishes. Here’s a link to the specific products we use.
Yes-- here’s a link to our furniture care guide (link) most problems can be solved with some simple sanding and wiping on a fresh coat of finish. Contact us if you’ve got a complex problem.
Here’s a link to our “furniture care guide” (link).

 

INSTALLATION

 

There is not a specific weight limit due to installation variables (wall construction, number and type of anchors used, number of studs anchored, etc). If properly installed and connected to wall studs, these pieces are very strong indeed!
No! Very straightforward, see here.
You'll find a detailed list on our install guide.
Basically, it’s a strap of wood that is screwed tight to the wall and mates with corresponding straps of wood built into the case back. Check out our install video for a visual.
Yes-- see our install video.
Only slightly-- the drywall anchors will work in plaster, you’ll just need to pre-drill for them and possibly through the lathe. See our install guide and video for more.

 

OTHER FAQ

 

We’re in Portland, Maine!
Yes! Sign up for our newsletter and we’ll keep you posted!
Normally we do not, but sometimes we offer seconds and samples. Join our Instagram following for updates.